In this episode, host Diana Kawarsky speaks with Alan Middleton, an independent author, speaker, and consultant with Sage Management Advice. The conversation centres around soft skills in the workplace. Alan shares his insights on how the COVID-19 pandemic has impacted the need for soft skills and the importance of listening to frontline employees. The conversation also covers the significance of complexity theory in planning and decision-making, building trust with customers and employees in the banking industry, successful leadership, developing mobility systems, and recognizing and understanding cultural differences in the workplace. The episode highlights the importance of soft skills and cultural awareness in the workplace, especially in the current global climate.
Today’s Selected Questions
- How do you compare pre-COVID soft skills to what we frame as moving beyond COVID soft skills at work?
- What does success leading others look like to you?
- What have you seen or done on the job to develop a person’s professional presence?
Visit The Soft Skills Group to explore all our workshops to help you and your team in all aspects of communication.
