Learn how to develop high impact teams, change management strategies, deal with conflict,
encourage team play and better service your clients.
Developing High Impact Work Teams
This workshop will teach you how to develop and manage highly effective teams in your workplace. Learn techniques to improve your team’s total productivity and develop and fine-tune your motivating skills. Topics include commitment and cooperation techniques as well as team development theory and practice.
In this workshop you will learn to:
- recognize team transitions and how to empower staff in both unionized and non-unionized workplaces
- master the keys to excellent communication: observe, listen, analyze, plan, and communicate
- develop better ways of working together to improve team performance
Conflict Management
Conflict and risk are a part of our lives every day. Conflict and risky situations are common occurrences in the workplace. Yet, often, dealing with it can be difficult and even contentious. The results can be unsatisfactory or even irreconcilable.
This workshop reviews strategies that are successful in a variety of situations. Disagreements, strife and conflict are all part of the workplace and life in general. Our goal is to transform negative to positive behaviour, and channel your thoughts and emotions into greater satisfaction and profits.
In this workshop you will learn to:
- identify common communication mistakes and how to avoid them
- adopt techniques for building rapport and achieving trust from your colleagues
- reduce stress and understand the nature of conflict
Change Management
Learn the skills of managing change, not avoiding it. Change is constant in today’s organizations and thus the ability to understand change is an essential skill for managers. Participants will take into account organizational change management needs and the importance of acquiring the knowledge and tools to implement any change effectively.
This workshop offers tools to implement changes more smoothly and to have those changes better accepted. It also offers tools for organizing change and both understanding and managing people’s reactions to it.
In this workshop you will learn to:
- master strategies for building support for the planned change
- ensure that people involved and affected by the change understand the process of change
- celebrate a successful change by sharing the results and benefits of the change
Customer Service
This informative workshop will meet and exceed your expectations. The process starts with a context-driven session where the participants collectively negotiate what customer service means for them in their immediate team. Then we move to the larger context of the whole Customer Service Department and, finally, to the relationship between the individual employee’s interaction with each customer and the impact on the whole company.
In this workshop you will learn how to:
- develop an awareness of how exceptional customer service can be created and sustained in your company – now!
- apply measurement techniques to assess and monitor service over time
- better understand how people, as individuals and groups, act in organizations and how to leverage their relationships
Empathy At Work
Empathy is the capacity to understand the feelings and emotions of others. While showing empathy at work may be difficult at times, having this emotional intelligence is necessary and essential in building and maintaining powerful personal and professional relationships.
The ability to display empathy has a tremendous influence on productivity and employee engagement. This workshop is designed to give you the tools to help you effectively listen, ask the right questions, and avoid making assumptions.
In this workshop you will learn to:
- keep your attention focussed on the other person’s thoughts and feelings instead of being distracted by your own
- acknowledge different perspectives to help develop healthy relationships
- understand others to build cooperation, collaboration, and teamwork