Your relationship with a customer can be like a marriage in a lot of ways, including ending in divorce. 3C Contact Services, the leading provider of outsourced call center solutions, acknowledges that our partners have good working relationships with their clients, but sometimes it becomes apparent that things aren’t working out and it’s time to end things.
Losing a client can be a huge blow to your confidence, but at the same time, it may be for the best. At the same time, we don’t recommend letting the situation escalate to the point where the client ends up “divorcing” you; in the case of difficult clients, we recommend ending it on your terms and not theirs.
Though you may feel like you have to hold on to a client for profits or out of a sense of commitment, there are times where you have to realize that your relationship just isn’t working out and it’s time to end the relationship, such as when:
The last two examples are the most difficult, but in the end, you have a commitment to your clients to keep them happy and it’s better to part on good terms. That’s why 3C Contact Services advises that you explain why you’re dropping them as a client and make an effort to assist them in finding a new partner.
Source:
Allen, S., “7 Signs It’s Time to Drop a Client,” About.com, April 21, 2008; http://entrepreneurs.about.com/b/2008/04/21/7-signs-its-time-to-drop-a-client.htm.
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