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A Bad Customer Experiences Can Ruin Your Reputation You know the saying “there’s no such thing as bad publicity”. Well, that’s not always true when it comes to trying to grow your business. Customers are more likely to complain and leave negative reviews if they’ve had a bad experience with your business. What’s more is … Customer Dissatisfaction: What Are the Hidden Costs of Bad Customer Service?

While there are countless marketing practices used in various industries to help organizations of all sizes make big waves, choosing the right branding and advertising techniques makes all the difference. To help make your marketing campaigns successful, the first thing you need to do is define your marketing goals. What exactly are you hoping to … How to Choose a Direct Response Marketing Agency

Cultivating and providing an excellent customer service experience is a lot like driving a car. It takes businesses a lot of time, patience, and practice to hone their customer service skills, but there are still a lot of blind spots that need to be identified and overcome in the process. Even the largest and most … Customer Service Blind Spots and How to Avoid Them

Ask for Customer Feedback Don’t Let Excuses Get in the Way of Great Customer Service Strive to Match or Exceed Customer Expectations Educate and Regularly Train Your Customer Service Team Provide Self-Service Options

Missed Growth Opportunities Overwhelmed and Busy Employees Lack of Proper Customer Support Lack of Organization Reactive Instead of Proactive Action Plan Why You Need BPM from 3C Contact Services

Bad Leads Are a Waste of Your Employees’ Time Bad Leads Diminish Employee Morale Bad Leads Reduce Employee Productivity Bad Leads Increase Your Marketing Budget Bad Leads Devalue Your Brand Reputation

Product recalls can sometimes be the end all and be all of a brand’s reputation, but it doesn’t necessarily have to be that way. Taking pre-emptive steps if a product recall does occur can help you prepare for the sudden spike in call volumes, emails, live chat inquiries, and other forms of communication customers might … Product Recall Customer Care Service

Transaction Processing Services in Toronto 3C Contact Services offers a comprehensive set of transaction processing services that can easily be custom tailored to suit the needs of your business. Our transaction processing services include, but aren’t limited to the following: Payroll processing Operational analysis and reporting Account payable/receivable Claim processing Data entry Processing orders Billing … Advantages of Outsourcing Transaction Processing Services to 3C Contact Services

What Is BPM? Why Do You Need BPM? What Are the Benefits of BPM? Greater Agility Boost Workplace Efficiency and Productivity Gain More Visibility Increase in Growth Opportunities for Staff Customer Retention Made Easy Employee and customer retention go together. If your employees are satisfied with their jobs and the work that they do, then … Top 5 Benefits of Business Process Management