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Businesses usually spend a lot of money on their customer acquisition strategies, mistakenly thinking that’s the way to boost their bottom lines. In reality, customer acquisition is just a small fraction of effective marketing and brand building. But the real bread and butter of running a successful business is improving your customer retention strategy. Oftentimes, … Inexpensive, Yet Effective Ways to Show Customer Appreciation

As a business owner, you thrive to make sure that your customers are always fully satisfied with your products and services. But sometimes, it’s easy to misread a situation or make a mistake that can lead to a negative customer experience. A few unsatisfied or unhappy customers are expected when you’re trying to build up … The Art of Writing Apology Emails to Customers

The customer service industry has forever been impacted by the COVID-19 pandemic. But not all of those changes have been negative. In fact, many of the adjustments that companies have had to make are centered largely on the overall importance of customer satisfaction. Aside from promoting stringent employee health and safety standards, many of these … Customer Service Stats for 2020

Long before the pandemic, technological evolution was the driving force behind ever-changing business structures. New technology opens the floodgates for new ways of branching out and expanding customer service techniques to embody a more omnichannel approach. All the COVID-19 pandemic has done is forced businesses to accelerate that process to accommodate the quickly evolving digital … Why Outsourcing Customer Service Is a Saving Grace for Businesses in a Post-Pandemic World

Real estate agents are some of the busiest and hardest working professionals out there. From performing extensive market research to managing listings, operating open houses and doing property walkthroughs with their clients, real estate agents have their work cut out for them. Given everything their job descriptions entail, it can often be difficult for many … Why Outsourcing Real Estate Broker Appointment Scheduling Services Is the Right Answer

Detail-oriented and effective data cleansing services can help ensure that your organization always has access to reliable, up-to-date, and actionable information. Outsourcing your data cleansing processes to a qualified third-party business like 3C Contact Services gives you the freedom and capability to concentrate your efforts on creating effective customer outreach and acquisition strategies that work. … Benefits of Outsourcing Data Cleansing

COVID-19 has changed the way most businesses operate. Find out how live agent interactions can help improve customer experiences during COVID-19.

Keeping track of your patients during the pandemic is hard. Read about the benefits of using patient scheduling services for your patients in light of coronavirus.

What Is a Welcome Call Service? Why Do You Need a Welcome Call Service for Your Business? What Are the Benefits of a Welcome Call Service? Introduce Yourself to Your Customers Make Customers Feel Appreciated Inform Customers about New Products, Services, or Promotions Offer Additional Customer Assistance Welcome Call Services in Canada from 3C Contact … The Importance of Welcome Call Services: How to Make New Customers Feel Appreciated