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Everything You Need to Know about Lead Qualification

Lead Qualification

Whether you run a traditional marketing campaign or are making the leap to the realm of digital marketing, lead qualification is a tried and true method that can help boost your bottom line. Keep reading to discover why you should consider outsourcing lead qualification services and management to a renowned customer service agency. What Is Everything You Need to Know about Lead Qualification

How to Maximize Your Sales Using Telemarketing Companies

Telemarketing Services

Outsourcing telemarketing services as opposed to hiring a full- or part-time in-house staff is an efficient and cost-saving solution that many businesses use to improve their business practices and maximize back-office processing resources. With the help of a reputable outbound call center in Canada, small- and medium-sized businesses can reap the many rewards of hiring How to Maximize Your Sales Using Telemarketing Companies

Strategic Contact Center Trends That Will Impact Customer Service in 2021

Contact Center Services in Canada

The customer service landscape has undergone a series of significant changes over the past few years. More recently, the customer service industry has shifted its focus to implement more secure digital platforms that accommodate and support remote communications. Email, live chat, and telecommunications were already at the forefront of delivering excellent customer service. The focus Strategic Contact Center Trends That Will Impact Customer Service in 2021

Important Lessons That COVID-19 Has Taught the Business World

Business Continuity Planning

Despite many businesses having rainy-day emergency funds and contingency plans in place, many small business owners were woefully unprepared for the drastic economic downturn brought on by the COVID-19 pandemic. Economists warned us from the beginning that the economic impact of this pandemic would be severe, a prediction which has not only come into fruition Important Lessons That COVID-19 Has Taught the Business World

Top 6 Reasons Companies Should Outsource Call Center Services

Outsource Call Center Services

In-house customer care and support is a thing of the past. In an ideal world, you could manage your own customer support department, hire and train agents personally, and establish best practices that suit your business. The caveat is that all of these things cost a lot of time and money and the overhead would Top 6 Reasons Companies Should Outsource Call Center Services

What Are the Benefits of Hiring Inbound Call Center Services for Your Small Business?

Inbound Call Center Services

Companies these days are under a great deal of pressure to provide excellent customer service to ensure service efficiency, quality, and satisfaction. The pandemic, in conjunction with the upcoming holiday season, is largely to blame for the massive influx of customer service communications during this time of year. Failing to secure a reliable customer service What Are the Benefits of Hiring Inbound Call Center Services for Your Small Business?

Tips to Improve Webinar Attendance with Telemarketing

Tips to Improve Webinar Attendance with Telemarketing

In light of the COVID-19 pandemic, more businesses are hosting safe, socially distanced webinars to drum up brand awareness and engage more customers. The challenge is getting people to attend. Keep reading to learn how partnering with a qualified telemarketing company can help improve webinar attendance. Are You Facing the Challenge of Low Webinar Attendance? Tips to Improve Webinar Attendance with Telemarketing

Sales Rebuttals for “Not Interested” Prospects

Sales Rebuttals for “Not Interested” Prospects

Nobody likes hearing the word no, especially not eager salespeople who are just trying to boost their monthly metrics and make a profit for their companies. In a perfect world, you won’t ever have to deal with objections from your prospects. Unfortunately, we don’t live in a perfect world. As always, it’s better to be Sales Rebuttals for “Not Interested” Prospects

How to Improve Your Sales Pipeline after COVID-19

How to Improve Your Sales Pipeline after COVID-19

Most businesses have suffered significant financial losses as a direct result of the COVID-19 pandemic. Between the lockdowns, closures, re-openings, and re-closings, this year has been a whirlwind of unprecedented occurrences for a lot of business owners, their customers, and their employees. Health and safety regulations continue to change on a dime—with the exception of How to Improve Your Sales Pipeline after COVID-19

Common Telemarketing Service Myths Debunked

Common Telemarketing Service Myths Debunked

Telemarketing usually gets a bad rap, mostly due to the number of reported scams that hackers use to access people’s information. Most people go out of their way to dodge obvious telemarketing calls from numbers they don’t recognize by either refusing to answer the call or hitting the ignore button instantaneously. There’s a lot of Common Telemarketing Service Myths Debunked