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If you’re communicating with customers, it’s important that information is accurate. Revenue Canada recently found out the hard way why this can get you into trouble when it was revealed that four out of five callers were being given inaccurate information when calling for tax help. While receiving inaccurate information about a product or service … The Importance of Providing Accurate Information

They say that knowledge is power, but knowledge also means profit. Put simply, if your agents are experts regarding the products you are selling, it will lead to increased sales for your organization. Customers like to know that the staff they are buying products or services from know their stuff. If they don’t intimately know … Product Knowledge = Profit!

You may have heard the job description “product specialist” used and have, at best, a vague idea of what it entails. Typically, a product specialist should have a background in marketing, sales, or business management. 3C Contact Services advises its partners that if they want their agents to be true product specialists, their job description … How to Be a Product Specialist

While workplace gossip is a part of corporate culture that is unavoidable, there are steps that managers can take to deal with this challenge. The first step is being able to tell the difference between criticism and supportive discussion and when there is any criticism, if it is constructive. This kind of discourse is highly … Keeping the Peace: Gossip in the Workplace

Even the most successful organization runs the risk of falling into a comfortable rut. And if you allow your company to become too complacent, this will stunt growth. Another issue faced by businesses that have come out of a rut and/or risked going under is how to keep the momentum going once it is built … How to Keep Employee Momentum Going

Being able to empathize with your workers is the cornerstone of any good manager. Some people can empathize with no effort at all, while it may not come as easily to others. However, empathizing with people is something that anyone can achieve. You may ask yourself why you want to feel a sense of empathy … The 4-Step Journey to Empathy and Why You Want to Take it

When it comes to being a good leader, there’s three simple letters you should follow: “KYP,” or “Know Your People.” At one point, we’ve all dealt with that one boss who was completely clueless about what their employees wanted, secluding themselves in their office for most of the day and keeping interactions to a minimum. … 3 Simple Letters That Will Help You to Become a Better Leader

For some call center agents, the phone ringing can trigger feelings of dread, especially if they are expected to make a certain quota of sales each week and they aren’t near it. In such a case, this can fill them with fear as they put extra pressure on themselves to make the sale. This, in … Never Fear the Phone Again: 3 Essential Sales Tips to Close Any Customer

Being aggressive is often viewed as being a negative personality trait. Aggressive, “type A” personalities are often seen being as domineering bullies everyone dislikes. However, 3C Contact Services Inc., the leading provider of outsourced call center solutions, tells their partners that being aggressive in business can serve them well. When it comes to aggression, it’s … 6 Essential Ingredients to Becoming an Aggressive Thinker

If you’re a business owner, you’re doubtlessly busy with a “to -o” list that’s a mile long, and it may seem like there aren’t enough hours in the day to get everything done. Rather than causing yourself stress and working overtime and on the weekend, why not delegate? 3C Contact Services, the leading provider of … Why Delegating is Good for Your Health