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Even the most highly motivated team can suffer from exhaustion, especially during busy periods. Motivating employees, even when they’re burnt out, can be a challenge for even the most seasoned managers. Keeping your employees’ minds stimulated goes far beyond keeping a hot pot of coffee on hand. While motivating employees in the workplace may seem … Motivating Your Team When They’re Exhausted

It goes without saying that if you or your staff are suffering from low levels of energy, the quality of work will suffer. On the other side of the coin, if there is a constant high level of energy in your workplace, you and your staff may start to burn out. According to a study … Keeping Your Agents’ Energy Level Up

For many new employees, their first day at a new job can bring back memories of starting at a new school. And it isn’t dissimilar; new employees have to familiarize themselves with new faces, procedures, and responsibilities. This period can be stressful for managers and supervisors as well, since they need to make the new … New Hires and the Transition Period for a Business

No matter what career path you take, each day will bring its own set of challenges, with both positives and negatives. With many jobs, you may find that you’ll get settled into a comfortable day-to-day routine where very little changes. This isn’t the case with customer service. Customer service jobs should come with a disclaimer … The Ups and Downs of Working in Customer Service

The importance of a knowledgeable and dedicated customer service team can’t be overstated. For companies at all levels, customer service can be the difference between clients determining whether or not to continue their relationship with your company. But exactly what customer service agents provide and how they are valued isn’t always immediately evident. Below, we’ll … Why It’s Important to Have a Strong Customer Service Team

Working as a call center agent can be challenging at the best of times. While a majority of agents will tell you their days go smoothly most of the time and working with customers is a job, difficult situations will arise and agents must be prepared to deal with them. 3C Contact Services, one of … How to Be a Successful Call Center Agent

You may think that your organization is providing the best service to your customers, but according to a recent study from Forbes, there’s always room for improvement in the customer service you deliver. 3C Contact Services tells their partners that customer service is valuable for delivering a number of initiatives, including differentiating products and services, … What Level Is Your Organization’s Customer Service At?

They provide you with assistance when you need it, and often, you don’t even know their true identity. No, we aren’t talking about a superhero like Batman or Spider-Man, but rather a call center agent. Just because someone doesn’t wear a costume or have amazing abilities doesn’t mean that they aren’t a hero. For many, … How a Call Center Agent is Like a Superhero

A recent survey by Yellow New Zealand found that customer retention was a pressing concern for eight out of 10 small- and medium-sized businesses (SMBs). And it isn’t just brick-and-mortar locations that are seeking customer retention strategies; SMBs that operate online are also seeking new ways to retain customers. More and more customers are making … Customer Retention Tips for SMBs

You have likely heard the recording, “this call will be monitored for quality purposes” when phoning into a call center. By now, it’s so commonplace that most customers don’t give it a second thought. Most call centers use this for training and compliance but as 3C Contact Services tells their partners, monitoring calls can serve … Why Calls are Monitored for “Quality Purposes”