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If you’re searching for a contact center to handle your needs, you’re likely looking to the major players in the industry. However, you may want to consider a third-party contact center in your search for the ideal partner. As the leading provider of third-party call center agents, 3C Contact Services tells those considering hiring a … How Third-Party Contact Centers Are Competing With the “Big Boys”

Call center managers often question whether or not it is best to hire shared call center representatives or dedicated representatives. Both types of representatives are highly motivated and will help your organization retain customers, make deals and best of all, boost your profits! 3C Contact Services tells their partners that both groups have their advantages. … Benefits of Having Shared Reps vs. Dedicated Reps

Whether you’re just starting your business or you’re already well-established, you may be running most of your business manually. This typically happens when your business has less than 1,000 customers or prospects. 3C Contact Services tells their just-starting partners that there is technology available to assist in managing and growing relationships with clients, as well … Ramping Up and Down to Meet Your Client’s Needs

One of the biggest divides today is between people who prefer printed material versus those who prefer digital. How often have you heard a heated debate between e-reader users and readers who prefer traditional books, magazines, and newspapers? The same goes for training materials. There are many managers who prefer to take a traditional approach … Digital Training Materials vs. Printed Training Manuals

In the coming years, more baby boomers will reach retirement age. However, this doesn’t mean that they will all retire once they reach the age of 65; an increasing number of boomers are working past retirement as a means to save money or, quite simply, to remain a part of the workforce. Seasoned employees can … Recursive Training for Seasoned Employees

After being sent overseas over the past decade, contact center jobs are now making a comeback in North America. Many organizations experienced a decline in sales during the latter half of the 2000s and have now decided to bring their call centers back. This is thanks to a combination of reasons: increased wages for foreign … What Does the Market Look Like for Contact Center Work?

An increasing number of jobs in North America are being offered on a contract basis. That means an employee is with an organization for a fixed period of time, typically for three-, six-, or 12-month contract periods. Most job seekers tend to look for permanent job positions, but contract work, especially for call center agents, … The Pros and Cons of Contract Work

Ask even the most successful call center managers and they will tell you that at some point, agent retention has been an issue. A constantly rotating roster of agents may negatively affect your customer service; delivering consistent customer service begins and ends with your agents. Despite their best efforts, many managers still struggle with their … How to End High Turnover Rates at Your Call Center

Many call center managers will tell you that the business has expanded beyond taking calls from customers. The Web has become an ingrained part of the way we do business and more and more customers are contacting call centers using e-mail, Web chat, and social media. 3C Contact Services tells their partners that if they … Cross-Train Your Agents for Greater Flexibility

Most managers think that if you give your employees raises and bonuses, it will benefit their productivity. However, for many agents, non-monetary incentives can be just as effective as monetary incentives. 3C Contact Services tells their partners that if they want their agents to better meet goals and objectives, they should offer them the following … 5 Non-Monetary Incentives for Employees