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Most retailers doubtlessly have to deal with customers returning purchases at some point. There’s any number of reasons why a customer will return a purchase; some are perfectly legitimate, while others may seem arbitrary. Reasons Why Your Customers Return Their Purchases 3C Contact Services tells its partners that they should always have a return policy … Top 14 Reasons Why Customers Return Purchases

Real Estate Live-Answering Services Time is what real estate agents and investors value more than almost anything. They need to be able to prioritize effectively with closing sales, do showings, and prep any paperwork for their clients. Outsourcing a real estate live-answering service frees up a lot of valuable time for realtors and allows them … Why You Should Outsource Your Live-Answering Service in the Real Estate Industry

The importance of customer loyalty in retail can’t be overstated. Customers are faced with more choices than ever, which makes keeping them attached to your brand a challenge. But the challenge is certainly worth it. Loyal customers spend 60% more on average than first time customers. They are also less expensive to keep: about 10 … How Retailers Can Improve Customer Loyalty with Call Center Services

Finding new customers is important, but 3C Contact Services, the leading provider of outsourced call center solutions, tells their customers that they should dedicate just as much time and resources to retaining existing clients. And with the cost of acquiring new customers on the rise, you want to hold on to your existing customers; it … Top 9 Customer Retention Strategies

Dealing with customers on a daily basis can take a toll on even the most experienced call center representative. If your employees’ morale starts to slip, this may reveal itself in the way they deal with customers, which in turn may just end up costing you business. 3C Contact Services, the leading provider of third-party … Top 21 Ways to Improve Morale at Your Call Center

For healthcare organizations, handling administrative responsibilities can be overwhelming and costly, which is why many healthcare providers outsource medical billing. Healthcare providers face several unique challenges that other companies and organizations do not. In particular, administrative obligations in the healthcare industry are of chief concern and can be particularly complicated, complex, time-consuming, and costly to … Why Should You Outsource Your Medical Billing Services?

When you want to grow your business, one of the easiest ways to do so is by waking up dormant customers. Many businesses focus on traditional marketing, attracting new clientele, and raising awareness among members of the public. The thinking is that when you want to increase your sales or revenue, you need new customers … Call Center Outsourcing: The Way to Reactivate Dormant Customers

Inbound call center services can be used for more than just regular customer support. In the hospitality and recreation industries, call centers can be used to effectively handle reservations and online bookings. For many businesses, reservations and bookings are the key to their success. For instance, with a hotel or motel, there is no business … Outsourcing Call Centers for Reservation and Online Booking Services

For the vast majority of businesses, good customer service is essential for success. While many entrepreneurs and business owners focus on marketing, new products, or promotional campaigns, research has shown that customer service is one of the biggest factors in a company’s success. Poor customer service turns people away to competitors, while good service creates … How to Deliver Good Customer Service?

The call center occupancy rate is one of the important metrics that call centers use to evaluate and improve their service. The call center occupancy rate refers to the percentage of time that an agent spends dealing with customers, compared to the time they are available to take calls. For instance, with a call center … How to Increase Call Center Occupancy Rate