Blog

It goes without saying that a business is dependent on their customers. Whether it’s a traditional brick-and-mortar location or an e-tailer, providing customers with the best experience is still paramount for any business. Customer experience management is in a constant state of revolution and this has become especially obvious during the digital age. Today’s consumers … 11 Tips for Managing Your Customers’ Experience in the Digital Age

If you’re a manager, you’ve doubtlessly dealt with employees at all ends of the spectrum, from workers who excel at their position to others whom you constantly had to motivate. It’s understandable; the professional world of the 21st century is incredibly competitive and motivating your employees can be a challenge. However, 3C Contact Services has easy-to-follow … 8 Tips for Motivating Employees

Managers who are looking to fill call center agent positions need to keep one important thing in mind: customer service is imperative. In fact, the way a call center agent handles a call can be the deciding factor over whether or not a customer will continue to do business with an organization. Whether the client … 8 Tips for Hiring the Best Call Center Agents

As dentists try to provide their patients with better service, one area that they should focus on is their scheduling. The influx of calls and rescheduling can become frantic if dentists don’t have a reliable team and system in place to manage these calls. An outsourced dental appointment scheduling service is one way to ensure … Why Dentists Should Use Outsourced Appointment Scheduling Services

While many businesses use call centers for their regular customer service, some of these same companies do not take advantage of technical support outsourcing. Customer service and technical support are very similar: they are both focused on resolving issues and satisfying the customer. However, there’s a mistaken belief that tech support can only be provided … Importance of Outsourcing Technical Support Process

Call center services are one of the best ways for companies to ensure they have good customer service and to grow their business. In the age of the Internet, where bad word of mouth can travel across the globe in less than a day, the importance of customer service is becoming more apparent. More and … 12 Things to Consider Before Choosing a Call Center

You may think that outsourcing is something for established companies and that your small startup isn’t at that stage yet. But as 3C Contact Services tells their partners, outsourcing may be the solution for you, regardless of your business’ size. You’re doubtlessly under a lot of pressure right now and while your employees may be … Outsourcing Tips for Startups

Outsourced call center services are more versatile than you may think. They’re not just for startups, but actually serve many professional industries. The outsourcing of call center services for a dental office provides tangible benefits that assist in the operations of any dental practice. Call Center Solutions for Dental Office There’s a considerable amount of … Why Dental Clinics Should Use Call Center Solutions

Being a lawyer is one of the most demanding occupations there is. The time commitment alone is strenuous, not to mention the overall demands of the job. Call center services for law firms provides the option of having consistent, well-trained staff who can manage calls and messages while you tackle the daily duties associated with … Why You Should Outsource Call Center Services as a Law Firm