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While many would not expect it, one of our core responsibilities as an inbound call center in Toronto is growing businesses and increasing sales. The truth is, customer service is crucial when it comes to boosting sales. Good service can satisfy customers and create company loyalty, while poor service can send customers fleeing to competitors. … 10 Customer Service Skills We Use to Boost Our Clients’ Sales

When it comes to increasing your sales, there are many different methods, and one of the most effective is using an inside sales service. Businesses have a range of sales methods available to them, each with their own strengths and weaknesses. Most people are aware of methods like telemarketing and in-store salespeople. However, these methods, … How to Find a Good Inside Sales Service Company

Christmas is known as the merriest time of year, but if you’re a business owner, it’s also probably the busiest. Most retailers and many companies hire additional staff over the Christmas season, but outsourcing your customer support using an inbound call center may be the most helpful thing for your business during the holiday season. … Outsource Customer Support for a Merry Christmas

It’s the height of summer and the holiday shopping season is the last thing on many call center managers’ minds. Many don’t even begin to think about it until at least the late summer or early fall. Christmas is the most profitable, not to mention busy, time for any business. Call centers experience a higher-than-normal … Start Preparing for the Christmas Rush Now

If you’re looking to gauge how your customers feel about your organization, a customer satisfaction survey can help to determine your best practices. Customer satisfaction survey results can also help you to find what areas of your business require improvement. For small- and medium-sized businesses, customer satisfaction survey results are invaluable. They can help to … Benefits of Conducting Customer Satisfaction Surveys

Every call center wants to know how to lower average handle time. When call centers evaluate their service, average handle time (AHT) is one of the key metrics they look at. AHT measures the average amount of time that a call center agent speaks with a customer. By reducing average handle time, call centers can … How to Reduce Average Handle Time in the Call Center

Customer service is frequently overlooked by new businesses, despite it being one of the most important ways to gain customers and increase customer retention. No matter what your product or field, poor customer service will cost your company in the long run. Here are a 9 customer service mistakes that you should avoid.   Arguing … 9 Customer Service Mistakes That Will Cost Your Business

Real estate is changing. In fact, it’s already changed significantly just in the past decade. Consumer behaviour is one of the biggest changes especially with the Internet impacting how they go about buying and selling their homes. Now, more than ever, the need for quality lead-generation services for real estate is crucial to the success … Lead Generation Call Center Service for Real Estate Agencies

Ask any call center manager and they will tell you that each day they strive to maintain a high level of customer service and answer calls in an efficient manner. In order to do this, however, it is important to discover what the key performance indicators (KPIs) are for your call center to improve operations … Top 12 Call Center KPIs to Ensure Success

For many growing businesses, good customer service is necessary for continued success. More small businesses and entrepreneurs are beginning to understand just how important customer service is in the age of the internet, where bad word-of-mouth can travel across the globe and tarnish a reputation after one small mistake. Understanding the importance of their customer … 12 Reasons for Outsourcing Customer Service