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There’s a lot that goes into making your customer service department successful. As we’ve mentioned before, there are certain things you can do to ensure all customers have a positive experience with your customer service—one of those things, is consistency. The importance of consistency in customer service is paramount, and will contribute towards fostering a … Why Is Consistency Important in Customer Service?

Customer service is an integral part of any business. Even if your product is by far the best on the market, your business will struggle if you have bad customer service. An impeccable customer care and customer relations department will make all of the difference in the feedback you receive, and even how well your … The Do’s and Don’ts of Good Customer Service

As live chat support becomes more and more popular, the more people expect to see it everywhere they go. Traditional forms of customer support, like the phone and e-mail, are no longer enough to satisfy customers—they want answers, and they want them immediately. Live chat support services may seem like a luxury to you, but … 7 Signs Your Business Needs Live Chat Support Services

While live chat support services aren’t a new concept, they’ve quickly gained popularity within the last couple of years. Since this method of customer service has only been embraced recently, not everyone is aware of the best practices when it comes to live chat customer service. It’s a great tool that can be used to … How to Create the Perfect Live Chat Customer Experience

Live chat services have become more common in recent years as more consumers have come to depend on the Internet. Customer live chat support provides an immediate response and is available 24/7 in comparison to customer service phone lines, which usually have times or days on which they’re closed. There are a ton of benefits … Common Myths about Live Chat Services

What Does Empathy Mean in Customer Service? The general meaning of empathy is the ability to understand or share the feelings of another. But what does this have to do with customer service? More than you may think. When thinking about what empathy means in customer service, you have to remember that a part of … The Importance of Empathy in Customer Service

Call centers sometimes get a bad reputation as a result of the commons myths that tend to make their way around. Some say that all call centers provide poor customer service or that they’re obsolete since no one actually calls in for support anymore. Call centers and call center agents are actually a huge part … Common Myths about Call Centers

As a business owner, it’s important to understand customer habits and behaviour. Understanding patterns of behaviour and how to influence them can help your business retain customers and even attract new ones. Customer churn is one of those patterns that are imperative to take note of and learn how to control in order to keep … How to Reduce Customer Churn

Customer complaints may seem like a downer or a negative reflection of your company, which they can be, but they’re also loaded with useful information and customer insights that you can use to your advantage. When customers submit a complaint about your service or product, you’ll be able to use their feedback to make improvements … What Are Customer Complaints and Why Are They Important

Regardless of how efficient your company is and how awesome your products are, you’re bound to run into unsatisfied customers eventually. It can be tricky when dealing with angry customers on the phone—how do you know what to say and what not to say? If you’re not accustomed to dealing with unhappy customers, their anger … How Call Centers Can Help Your Business Deal with Angry Customers