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If customer service is even a small part of the industry you work in, then the importance of following up in customer service has likely been ingrained into your mind. Customer service follow ups have the potential to influence a customer’s overall experience with your company, and even affect their outlook on your business practices … What’s the Importance of Following Up in Customer Service?

You know that customer service is an integral part of any business, but did you know that it entails more than just answering questions, and providing solutions? It takes a wide array of customer service principles and techniques to create a positive experience for customers—but what are the key principles of excellent customer service? Keep … Principles of Customer Service Every Business Should Know

Customer service may seem like a pretty straightforward concept to some, but taking the right steps to execute it is a little more complex than just listening to questions, and spewing out pre-prepared responses. While there aren’t really any wrong questions, there are right ones—and asking the right questions to customers can actually improve their … How Asking the Right Questions to Customers Can Help Your Business

Customer acquisition vs. retention are terms that are often thrown around in the customer service industry, but what do they actually mean? Is there a difference between customer acquisition and customer retention? The answer is yes, and it’s important to note their differences when figuring out which concept you should turn your attention to. Wondering … Customer Acquisition vs. Retention: What Is the Difference?

Whether your company takes an omnichannel approach to customer service or depends solely on e-mail to communicate with customers, you want to make sure your customer service e-mail management is up to par. Contact center e-mail management services are becoming increasingly important in a world where customers want to reach out at any time of … Customer Service E-mail Mistakes to Avoid

Live chat support services can take your customer service to the next level, but only if it’s utilized correctly—you won’t be able to take advantage of the benefits of live chats for customer service unless your chats are prioritized, offer proactive solutions, and remain convenient in terms of wait time for customers. These, among other … How to Boost the Effectiveness of Your Live Chat Support Services

Proactive customer services refers to anticipating issues that customers may encounter and addressing them before customers need to reach out to your customer care, whether it be through phone, e-mail, or live chat. While proactive customer service ideas are not necessarily new, the rise in popularity of the Internet and social media has changed the … How to Deliver Proactive Customer Services to Your Customers

Being customer-centric and keeping customers at the forefront of your mind when making decisions plays a huge part in providing inherently good customer service, but how can you ensure that you’re offering optimal service every time? The first step you need to take to guarantee that you can provide great customer service is to learn … Proactive vs. Reactive Customer Service: What’s the Difference?

Multi-Channel Customer Service Multi-channel customer service refers to the delivery of customer support using a number of different platforms. If your company has a call center, a help desk, and a live chat service, for example, you’re using multi-channel customer service solutions. However, you may not be taking full advantage of this method; there are … What Is Multi-Channel Customer Service? Things You Need to Know