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What Is a Call Overflow Answering Service?
If your call volume is high and you’re not sure how to handle the overflow, don’t worry! You’re not alone. Many businesses struggle with call
11 Reasons Why Outsourcing Your Order Taking Service Is a Good Idea
When it comes to customer service, the process of order taking is one of the most crucial aspects. This is the first point of contact
How to Pick Call Center Service for Your Retail Business
These days, it seems like good help is hard to find when it comes to growing and sustaining a retail business or brand. As your
Common Myths about Customer Service
Seasoned customer service agents may think they know everything there is to know about the industry and how to handle certain circumstances. But it doesn’t
Occupancy vs. Utilization in Call Centers
Call centers use a variety of different metrics and key performance indicators (KPIs) to track overall customer satisfaction rates and improve their operations. Occupancy vs.
The Importance of Medical Answering Services
More often than not, medical professionals don’t work the standard eight-hour shifts to which employees in other industries are accustomed. A typical shift for a
Contact Center Industry Trends and Predictions for 2022
During the COVID-19 pandemic, call centers faced a number of challenges including a sudden influx of complex customer phone calls and emails while dealing with
Impact of Missed Customer Calls on Your Small Business
Unanswered or missed customer phone calls are a much bigger deal for your business than you might think. Upper management level employees may not bat
How Do Bilingual Answering Services Help Your Business?
Good help isn’t always that hard to find when you know where to look. Professional bilingual answering services can help you expand your business and
Common Customer Complaints in Call Centers
One of the top tips for building a successful business, besides excellent products and services, is perfect customer service. Naturally, this factor involves resolving customer
Everything You Need to Know about Answering and Virtual Receptionist Services
Answering and virtual receptionist services have a lot of similarities—almost to the point where many people tend to think they’re exactly the same thing and
Customer Complaints: How to Effectively Handle Call Center Escalations
Customer service representatives are all-too familiar with the phrase “I want to speak to the manager” or some variation of it. You’ve probably heard this
