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18 Customer Service Statistics from 2022
As technology continues to evolve, so too does the way that customers interact with businesses. In this post, we will take a look at some
Customer Service vs. Customer Experience: What’s the Difference?
A lot of people use the terms “customer service” and “customer experience” interchangeably, but there is a big difference between the two. Customer service is
What Is the Best Way to Respond to Negative Feedback?
No one is perfect, and that includes businesses. Inevitably, you will receive some negative feedback from customers at some point. It can be difficult to
5 Reasons to Use Call Answering Service During the Holidays
The holidays are a time when businesses can really make or break their profits. This is especially true for small businesses, which may not have
8 Questions to Ask When Considering a Virtual Receptionist
When you’re running a business, there are always a lot of things to think about. One thing that you may not have considered is whether
Everything You Need to Know about Professional Call Answering Services
Every growing business, whether it’s a start-up or SMB, needs some additional support in handling customer interactions from time to time. Professional answering and virtual
Benefits of Using a Live Answering Service for Your Small Business
Running a small business can be difficult, especially when it comes to dealing with customer service inquiries. You want to make sure that you are
What Is the Difference Between a Call Center and Contact Center?
Making the decision to outsource your customer service operations is a big one. It can be difficult to determine which type of call center is
The Importance of Email Response Time and How to Improve It
Being able to respond to emails in a quick manner in business may help you gain an advantage in the competitive customer support market. Email
How to Switch from Reactive to Proactive Customer Service?
Customer service-based businesses must be aware of and improve their client experiences. There is a reactive approach we frequently resort to, but brand loyalty can
Tips to Handle Customer Escalation: How to Make Your Customers Happy
Customer escalation is a situation that arises when a customer’s issue or complaint is not resolved to their satisfaction by the first line of support.
Benefits of Virtual Receptionist Services for Small Businesses
A virtual receptionist can be a great addition to any small business. By having someone answer your calls and take messages, you can free up
