In addition to being one of the first comic book superheroes, Superman is recognized as being the stoic paragon of virtue, standing for everything that is good about humanity despite being born on another planet. His nickname is “the big blue boy scout.”
3C Contact Services, the top provider of outsourced call center services, tells their partners that their call center representatives can learn a lot from “Supes’” key personality traits when it comes to providing customers with the best customer service.
Clark Kent, Superman’s secret identity, developed a strong moral compass due to his upbringing by his adopted parents, Jonathan and Martha. Think of yourself as “Ma” and “Pa” Kent and your customer service representatives (CSRs) as a young Clark and instill the following values in them:
If you and your staff follow the example that Superman has provided since he first became a part of pop culture over 75 years ago and that continues to be popular until this day, 3C Contact Services knows you’ll provide your customers with the best customer service, as well as run your business in an ethical manner.
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