Providing your call center agents with incentives, such as a year-end party or meals such as a pizza lunch, is an excellent way to build morale. However, more and more organizations are diverting their funds elsewhere, leaving only a limited budget for employee incentives.
3C Contact Services, the leading provider of outsourced call center solutions, tells its partners there are ways they can boost morale while saving their incentive budget for special occasions:
When the time comes for an actual event, look for group discounts and packages; sites like Groupon and WagJag are excellent sources for these. Also, look into venues that offer affordable packages for businesses. As an added bonus, this can also offer an alternative to the usual “dinner at a restaurant” and provide your agents with a unique experience.
3C Contact Services advises that if you’re planning a lunch for your staff, look at restaurants that offer affordable meals for several people. There are also many restaurant chains that offer affordable meals for 10 or more people; you can give your agents a tasty meal without spending too much of your incentive budget!
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